How to whitelist in iCloud (updated for 2020)

Add an email address to your Apple iCloud white list or safe sender list

To help keep important email messages out of your iCloud email junk folder, you can add the sender email address to your iCloud Contacts. If a desired email message is already in your junk folder, you can use an option to train the iCloud spam filter to not send those messages to your junk folder.

Add a iCloud Contact

When you add a sender’s email address to your contacts, it tells iCloud you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to the junk folder, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

  1. In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
  2. Enter information for the new contact, especially the contact’s sending email address.
  3. Select Done

Mark email as not junk

If a desired email message was sent to your junk folder, you can mark it as “not junk” so that any future messages from the same sender go to your inbox:

On your iPhone, iPad, or iPod touch with iOS 7 or later

  1. Open the Mail app
  2. Open the message in the Junk folder
  3. Tap the folder icon at the bottom
  4. Tap Inbox to move the message

On your Mac

  1. Open the Mail app
  2. Select the desired message
  3. Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com

  1. In Mail on iCloud.com, click the Junk folder in the sidebar.
    (If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
  2. Select the message
  3. Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar

If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

Photo by Webaroo.com.au on Unsplash

14 replies on “How to whitelist in iCloud (updated for 2020)”

This “whitelisting” doesn’t appear anywhere on my Mac, anywhere in mail sidebars, anywhere in Mail’s ribbon or menus.

There’s no option to “white list” in iCloud or the Apple Mail app, exactly, but our instructions show how you can mark a message as “not spam” or add a contact to achieve a similar effect. Please carefully check the instructions in our guide again, taking note when it is referring to the iCloud website versus the Mail app. The instructions differ for each.

I followed the directions for Mac mail, dragging the email to my inbox where it arrived, and still can’t get access. I’m being asked for a password and my email is not recognized.

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