When an email isn’t whitelisted, it means that it has a higher chance of being filtered out by Windstream’s spam filters. This can happen for a variety of reasons, such as the email address being associated with spam in the past, or the email content itself being flagged as spam.
If you’re expecting an important email from someone and it doesn’t arrive in your inbox, it’s possible that it’s been filtered out by spam filters. In this case, you can check your spam folder to see if the email is there. If it is, you can mark it as “not spam” to help train Windstream’s filters to recognize it as legitimate email in the future.
How to Whitelist an Email Address in Windstream Webmail
There are a few ways to whitelist an email address in Windstream webmail:
Adding a Trusted Address
Mail from these addresses or domains are considered trusted and images will display automatically.
- Log in to your Windstream webmail account
- Select Preferences at the top
- Select Trusted Addresses from the menu on the left
- Enter the email address you want to whitelist in the Add a Trusted Address field
- Select the Add button
Allow Messages by Domain
- Log in to your Windstream webmail account
- Select Preferences at the top
- Select Mail from the menu on the left
- Under Spam Mail Options choose what email addresses or domains to block or allow
Marking a Message as “Not Spam”
- Log in to your Windstream webmail account
- View your Spam folder
- Open the email message from the sender you want to whitelist
- Select the Not Spam button in the toolbar
Did this guide work for you?
Let us know if this guide for Windstream webmail worked for you by leaving a comment below. We strive to keep our guides up-to-date and relevant, but sometimes things change without notice. If you find something is different in your Windstream account from this guide, let us know what you had to do differently. Thanks for your help and input!