How to whitelist in Charter email (updated for 2020)

Add an email address to your Charter email contact list or safe sender list

To keep important email out of your junk folder, you can add the sender’s email address to your (Spectrum) safe sender list. If a desired email is already in your junk folder, you can mark the email as “not spam” to help train the Charter spam filter to not send those types of messages to your spam folder in the future.

Add email to safe sender list

Email addresses on your safe sender list will never be treated as junk. You can enter individual email addresses or whole domains.

  1. Sign in to your Spectrum (Charter) Email account
  2. Select the Settings tab (top)
  3. Select the arrow next to Account Settings (left) to expand it
  4. Select an account name and go to the Safe Senders section.
  5. Enter the sender’s email address
  6. Select Add

Mark email as not spam

If a desired email is already in your spam folder, you can mark it as Not Spam.

  1. Select the box next to the email(s) you wish to mark
  2. Choose Mark As and then select Not Spam

Note: Only email that has been read can be flagged.

Photo by Misha Feshchak on Unsplash

6 replies on “How to whitelist in Charter email (updated for 2020)”

I have repeatedly tried the steps above for email from several senders that continually end up in my SPAM folder, but to no avail. Addresses and domains in the Safe Senders list are ignored, marking email as “not spam” makes no difference for anything but the item marked, and adding a sender to my contacts has been unsuccessful. To make matters worse, I have actually paid for some of the content that is being mishandled in this manner, and technical support at Charter-Spectrum seems clueless, ultimately blaming the senders for formatting or content in the emails as triggers for the spam filter’s erroneous actions. Short of turning off the spam filter so that all email goes to the inbox, I have tried everything they have suggested, including sending letters to the errant senders, informing them that their emails contain content deemed unworthy of my inbox by Charter-Spectrum. And thus the issue continues unresolved after years of frustration…

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