How to white list in Zoho email

Note: Did you select a different provider name, but ended up here? Zoho provides white label email services for many internet service providers.

Tired of essential emails from important contacts disappearing into your spam folder? Adding these senders to your Zoho Mail’s “trusted list” is the perfect solution. This acts as a whitelist, guaranteeing messages from these addresses always reach your inbox. This guide provides clear instructions for adding emails to your trusted list on both desktop and mobile devices, optimizing your email management.

Sure, here is a guide to adding an email address to the “trusted list” in Zoho mail, with step-by-step instructions for both desktop and mobile devices:

How to Add an Email Address to the Trusted List in Zoho Mail

Adding email addresses to your trusted list in Zoho Mail ensures that emails from those addresses never get flagged as spam. This is useful for email addresses from senders you know and trust, such as family, friends, or colleagues.

Desktop Instructions

  1. Log in to Zoho Mail
  2. Select Settings.
  3. Navigate to Anti-Spam List.
  4. Click on the Email Address tab and then select Trusted/Rejected Emails.
  5. To add an email address to the Trusted list, select the “Add new trusted email” field.
  6. Enter the email address you want to add and press enter. The email address will be added to the trusted list.

Mobile Instructions

  1. Open the Zoho Mail app on your mobile device.
  2. Tap on the menu icon (three horizontal lines) in the top left corner.
  3. Scroll down and tap on Settings.
  4. Tap on Anti-Spam List.
  5. Tap on the Email Address tab.
  6. Tap on Trusted/Rejected Emails.
  7. Tap on the “Add new trusted email” field.
  8. Enter the email address you want to add and tap Save.

Mark as Not Spam

You can also add a sender to your trusted list directly by marking their email as “not spam”, assuming you already have a message from the sender:

Desktop Instructions

  1. Locate the email: Find the email from the sender you want to add to your trusted list. It might be in your Spam folder.
  2. Mark as “Not Spam”: Right-click on the email and select the “Mark as not spam” option. Alternatively, some versions of Zoho Mail may have a button directly in the email preview labeled “Not Spam”.
  3. Confirmation: Zoho Mail should move the email back to your inbox and automatically add the sender to your trusted list.

Mobile Instructions

  1. Find the email: Locate the email in your Inbox or potentially your Spam folder.
  2. Open the email: Tap on the email to open it.
  3. Find the “Not Spam” option: Typically, there’s a “Mark as not spam” button or an option within the email’s menu (often indicated by three dots).
  4. Tap “Mark as not spam”: Zoho should move the email to your inbox and add the sender to your trusted list.

Important Note: The exact methods and wording of the “not spam” option can slightly vary depending on which Zoho Mail interface you’re using (desktop or mobile) and how it’s currently configured.

Additional Tips

  • If you accidentally add an email address to the wrong list, you can easily remove it by clicking on the “Remove” button next to the email address.
  • You can also manage your trusted list by importing or exporting a CSV file.

By following these simple steps, you’ve taken control of your Zoho Mail inbox. You’ll no longer need to worry about missing critical communications from the people and organizations that matter most. If you encounter any issues or have further questions about Zoho Mail’s anti-spam features, don’t hesitate to refer to the official Zoho Mail documentation.