How to whitelist in Outlook.com (updated for 2020)

Add an email address to your Outlook contact list or safe sender list

Outlook.com is now the home for Hotmail, Live Mail, and other Microsoft email products for consumers.

You can add an email address to your Contacts and the Safe Senders list to ensure you’ll always receive their messages in your inbox. Email addresses in the Safe Senders List are never treated as junk email. If a desired email ends up in your junk email folder, you can mark it as “not junk” to teach Outlook that you want to receive that type of email message in the future.

Safe Senders list

By default, email addresses in your Outlook contacts are considered safe senders by the Junk Email Filter, but you can change this setting. Email messages from safe senders are never moved to the Junk E-mail folder.

Add a sender to the Online (web) version of Outlook

To add people to your Safe Senders List, do the following:

  1. Select the Settings icon (gear icon)
  2. Select View all Outlook settings
  3. Select Mail
  4. Select Junk email
  5. Enter the sender email address
  6. Select Add > Save

Check blocked senders and safe senders list

  1. Select Settings > View all Outlook settings
  2. Select Mail, and then select Junk email
  3. If you see the sender’s address listed under “Blocked senders and domains”, select the address and then select Remove > Save

Mark a message as “not junk”

In your Outlook.com folder list:

  1. Select the Junk Email folder and look for the missing email
  2. Right-click the desired email and then select Mark as not junk. The message will automatically be moved to your inbox.

Did this guide work for you?

Let us know if this guide for Outlook worked for you by leaving a comment below. While we strive to keep our guides up-to-date and relevant, sometimes things change without notice. If you find something is different in your Outlook Email account from this guide, let us know what you had to do differently. Thanks for your help and input!

Similar guides

There are many different versions of Outlook so if the above instructions didn’t work for you, check the guides below for different versions.

Photo by Tadas Sar on Unsplash

27 replies on “How to whitelist in Outlook.com (updated for 2020)”

Info above is wrong and of no help, it says in outlook.com go to setting, did that, then it says, select “view all outlook settings” This option does not exist in Outlook.com the stand alone email solution. Not Outlook as part of Office, which I don’t have and never will.
If I needed advice about Outlook, that’s how I would have framed my question, but I didn’t, because I don’t have outlook, I have Outlook.com and you have not helped at all.

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