How to whitelist in Aol Mail (updated for 2020)

Add an email address to your Aol Mail white list or safe sender list

To help keep important email messages out of your Aol email spam folder, you can add the sender email address to your Aol Contacts. If a desired email message is already in your spam folder, you can use an option to train the Aol spam filter to not send those messages to your spam folder. If you’re still not receiving email from a specific sender, you may want to check your Yahoo email blocked sender list.

Add a Aol Mail Contact

When you add a sender’s email address to your contacts, it tells Aol you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

  1. From Aol Mail, select Contacts Image of Aol contacts icon
  2. Select the New Contact icon Image of Aol Add Contact icon
  3. Enter the contact’s information, especially the email address in the Email 1 field
  4. Select Add Contact

Unmark email as spam

If a desired email message makes it to your spam folder, you can remove it from Spam and send a signal to Aol that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Aol at the same time.

  1. Go to Aol Mail on your computer’s web browser
  2. Select the Spam folder Image of Aol spam folder
  3. Open the desired email from
  4. Select the Not Spam (OK) icon Image of Aol not spam icon at the top of the page
    The email will return to your Inbox.

Photo by Lorenzo Herrera on Unsplash

41 replies on “How to whitelist in Aol Mail (updated for 2020)”

This seems to work some of the time and not others. Some contacts still go to spam (with identical email addresses”.
Can you tell me how to use the “Add sender to Contacts” listing. Sometimes it greys out; other times it’s on (at least in Spam”

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